Marine Service Manager

BOATERS EXCHANGE

Marine Service Manager

Send resume to: BoatersExchangeJobs@gmail.com

Company Profile:

Boaters Exchange is a family-owned and operated leader in the marine industry with over 30 employees. Boaters Exchange is committed to exceeding the expectations of our customers since 2002 and has been awarded Boating Industry’s Top 100 Dealers in North America for ten consecutive years and is a 5-star certified dealership. Boaters Exchange is the exclusive boat dealer for Everglades powerboats, Hewes/Maverick/Pathfinder fishing boats, Yamaha jet boats, Nautic Star family boats and offers a wide range of marine products from our 5,000 sq. foot dealership located in Rockledge, Florida and new 2nd location in New Smyrna Beach.

Job Description:

Boaters Exchange, a Top 100 Dealership, is seeking an experienced Marine Service Manager to lead our full-service Marine Service Department. The ideal candidate is self-motivated, detail-oriented, well-organized, and a strong team leader who can manage our high-performing team and bring competence to our customer’s service experience.

The Service Manager’s responsibilities include:

  • Develop relationships with customers through successful management of the service staff, developing cost estimates, scheduling and tracking repairs, service and product delivery, and processing warranty claims
  • Manage the performance of self and staff through the use of structured processes
  • Delegate effectively with solid-support and follow-through to completion
  • Maximize profits through service objectives and goals, achieving and maintaining high service standards, and bring efficiency to the relationship between the customer and Boaters Exchange
  • Provide communication liaison between Service Department and the customer, cultivating a lasting service relationship
  • Generate work orders by effectively listening to customer’s description of symptoms, clarifying description of problems, properly documenting stated performance problems and generating detailed work orders
  • Provide customers status updates through continual communication throughout the service process (diagnosis, add-ons, completion, invoicing)
  • Advise customers of products or services that may improve the enjoyment of their boat including gear installation, detailing, fiberglass repair, etc.
  • QC work orders ensuring description of diagnosis and action is clear and concise
  • QC boats after service ensuring all items on work orders are addressed
  • Manage all Service, Shop, and Parts employees; create and monitor goals
  • Manage and ensure accuracy of parts inventories
  • Manage the collection and submission of data pertaining to warranty claim repairs
  • Manage the Trailer Storage program
  • Other yard management duties as assigned

Qualifications:

  • Experience in the Marine or Automotive industry as a Service Manager
  • Boat enthusiast with a friendly and positive disposition, with strong knowledge of boats and boat systems
  • Strong leadership and communication skills, well-spoken, well-organized, with excellent customer relations skills, self-starter
  • Strong attention to detail in time management and observation and listening skills
  • High level writing and computer skills (Microsoft Office, Marine Management Systems, etc.)
  • Ability to lift and carry up to 50 pounds
  • Technical Trade School Degree or equivalent experience required
  • Valid Driver License and clean driving record
  • Must have a strong work ethic and ability to work Saturday’s and overtime

Criminal background check and drug test will be required prior to employment.

Job Type: Full-time

Job Location: Rockledge, FL

Required experience:

  • Marine/Boating: 4 years
  • Service Advisor: 4 years
  • Service Manager: 2 years

Required license or certification:

  • Technical Degree